Troubleshooting

Discover step-by-step guides, helpful tips, and solutions to common issues for resolving technical problems efficiently and effectively.

• I've hit my usage limit and need to compress a file, what can I do?
• When will the usage limit reset?
• I've lost my license keys, how can I find them?
• Can I increase the usage limit?
• My computer crashed during the compression job, will my file be corrupted now?
• My computer crashed during the compression job, can I continue the compression from where I left off?
• I want to send a compressed file to someone outside my organisation, do they need to have CompressionX installed to be able to decompress the file?
• How do I know my data will be restored in full after the compression has taken place?
• My recipient can't download the software, what should I do?
• My compressed file isn't small enough, is there anything I can do to make it smaller?